Privacy Policy
Privacy Policy
Effective Date: 15 Feb 2022
Last Updated: 15 Feb 2022
Effective Date: 15 Feb 2022
Last Updated: 15 Feb 2022
Introduction
At GrabbEv, your privacy is important to us. When you use our services, you trust us with your data. We are committed to maintaining that trust by being transparent about our privacy practices. This Privacy Policy describes the types of data we collect, how we use and share it, and your rights and choices.
At GrabbEv, your privacy is important to us. When you use our services, you trust us with your data. We are committed to maintaining that trust by being transparent about our privacy practices. This Privacy Policy describes the types of data we collect, how we use and share it, and your rights and choices.
Scope
This policy applies to all users of GrabbEv services worldwide, including users of our mobile applications, websites, features, and other services.
It specifically applies to:
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Drivers: Individuals who provide transportation or delivery services, independently or through partner organizations.
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Riders: Individuals who request rides.
It also applies to individuals who apply to use our services or whose data we otherwise collect in connection with our services.
Our practices comply with applicable laws in the regions where we operate. Please contact us if you have questions about our practices in your country or region.
Data Controller
GrabbEv is the data controller responsible for the collection and use of your data as described in this policy.
Information We Collect
1. Information You Provide
This includes:
This policy applies to all users of GrabbEv services worldwide, including users of our mobile applications, websites, features, and other services.
It specifically applies to:
-
Drivers: Individuals who provide transportation or delivery services, independently or through partner organizations.
-
Riders: Individuals who request rides.
It also applies to individuals who apply to use our services or whose data we otherwise collect in connection with our services.
Our practices comply with applicable laws in the regions where we operate. Please contact us if you have questions about our practices in your country or region.
Data Controller
GrabbEv is the data controller responsible for the collection and use of your data as described in this policy.
Information We Collect
1. Information You Provide
This includes:
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User Profile: When you create or update a GrabbEv account, we collect your name, email, phone number, login credentials, address, payment/banking info, ID numbers (e.g., SSN, driver’s license), date of birth, photo, and preferences.
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Driver/Vehicle Info: Drivers may provide vehicle and insurance details.
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Background Check Info: For drivers and delivery partners, we may collect information like driving history and criminal records where legally permitted.
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User Content: Any information you submit through customer support, ratings, compliments, or other interactions with GrabbEv.
2. Information Created During Use of Our Services
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User Profile: When you create or update a GrabbEv account, we collect your name, email, phone number, login credentials, address, payment/banking info, ID numbers (e.g., SSN, driver’s license), date of birth, photo, and preferences.
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Driver/Vehicle Info: Drivers may provide vehicle and insurance details.
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Background Check Info: For drivers and delivery partners, we may collect information like driving history and criminal records where legally permitted.
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User Content: Any information you submit through customer support, ratings, compliments, or other interactions with GrabbEv.
2. Information Created During Use of Our Services
This includes:
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Location Data: Depending on your settings and permissions, we collect precise or approximate location data via GPS, IP, and Wi-Fi.
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For drivers: Location data is collected while the app is open (foreground or background).
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For riders: You can disable location sharing, but this limits functionality (e.g., you must manually enter pickup points).
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Transaction Data: Includes trip/delivery details, service type, charges, time, distance, and related payment activity.
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Usage Data: Includes access timestamps, app features used, pages viewed, crash data, and interactions with third-party services.
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Communications Data: We collect call/text metadata and content when users communicate via GrabbEv platforms (e.g., calls between drivers and riders). This may be used for customer support, dispute resolution, safety, service improvement, and analytics.
3. Information from Other Sources
This includes:
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Location Data: Depending on your settings and permissions, we collect precise or approximate location data via GPS, IP, and Wi-Fi.
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For drivers: Location data is collected while the app is open (foreground or background).
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For riders: You can disable location sharing, but this limits functionality (e.g., you must manually enter pickup points).
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Transaction Data: Includes trip/delivery details, service type, charges, time, distance, and related payment activity.
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Usage Data: Includes access timestamps, app features used, pages viewed, crash data, and interactions with third-party services.
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Communications Data: We collect call/text metadata and content when users communicate via GrabbEv platforms (e.g., calls between drivers and riders). This may be used for customer support, dispute resolution, safety, service improvement, and analytics.
3. Information from Other Sources
We may collect data from:
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User feedback and ratings
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Referral programs
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Users requesting services on your behalf
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Disputes or claims involving your information
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Partners (e.g., payment processors, social media platforms, APIs)
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Insurance and financial service providers (for drivers)
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Transportation partners (for associated accounts)
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GrabbEv for Business or Family profile owners
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Public databases
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Marketing service providers
We may combine this data with information we already have.
We may collect data from:
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User feedback and ratings
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Referral programs
-
Users requesting services on your behalf
-
Disputes or claims involving your information
-
Partners (e.g., payment processors, social media platforms, APIs)
-
Insurance and financial service providers (for drivers)
-
Transportation partners (for associated accounts)
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GrabbEv for Business or Family profile owners
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Public databases
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Marketing service providers
We may combine this data with information we already have.
How We Use Your Data
GrabbEv uses your information to:
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Provide reliable transportation, delivery, and related services
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Ensure safety and security
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Offer customer support
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Conduct research and development
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Communicate with or between users
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Facilitate promotions or contests
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Comply with legal processes
We do not sell or share your personal data with third parties for their direct marketing purposes.
GrabbEv uses your information to:
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Provide reliable transportation, delivery, and related services
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Ensure safety and security
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Offer customer support
-
Conduct research and development
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Communicate with or between users
-
Facilitate promotions or contests
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Comply with legal processes
We do not sell or share your personal data with third parties for their direct marketing purposes.
Service Features
We use collected data to:
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Create and manage user accounts
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Verify identity
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Process payments
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Provide insurance or financial products
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Track trips or deliveries
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Enable features like ETA sharing, referrals, saved locations, and accessibility options
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Conduct internal operations such as debugging, testing, and analyzing usage patterns
We use collected data to:
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Create and manage user accounts
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Verify identity
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Process payments
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Provide insurance or financial products
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Track trips or deliveries
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Enable features like ETA sharing, referrals, saved locations, and accessibility options
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Conduct internal operations such as debugging, testing, and analyzing usage patterns
Cookies and Third-Party Technologies
We use cookies and similar technologies to:
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Authenticate users
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Remember user preferences
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Measure content popularity
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Deliver and measure advertising effectiveness
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Analyze site traffic and usage
Third parties may also use cookies and similar tools to deliver ads, measure performance, and analyze interactions across websites.
For more, please see our Cookie Statement.
We use cookies and similar technologies to:
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Authenticate users
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Remember user preferences
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Measure content popularity
-
Deliver and measure advertising effectiveness
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Analyze site traffic and usage
Third parties may also use cookies and similar tools to deliver ads, measure performance, and analyze interactions across websites.
For more, please see our Cookie Statement.
Choice and Transparency
You have options to manage your data via:
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In-app privacy settings
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Device permissions
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Ratings and feedback pages
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Marketing communication opt-outs
You may also request:
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Explanations of your data
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Copies of your data
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Correction of your data
You have options to manage your data via:
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In-app privacy settings
-
Device permissions
-
Ratings and feedback pages
-
Marketing communication opt-outs
You may also request:
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Explanations of your data
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Copies of your data
-
Correction of your data
Privacy Settings in the GrabbEv App
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Location Settings: Control whether your device shares location with GrabbEv. If disabled, you’ll need to manually enter locations, and trip data will still include driver location info.
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Notifications: You’ll receive trip and account notifications, which are essential and cannot be disabled. However, you can control promotional notifications via the app settings.
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Location Settings: Control whether your device shares location with GrabbEv. If disabled, you’ll need to manually enter locations, and trip data will still include driver location info.
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Notifications: You’ll receive trip and account notifications, which are essential and cannot be disabled. However, you can control promotional notifications via the app settings.